Terms of sale

The seller

ELEVION SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, seated at Wawrzyńca Engeströma 10, 60-571 Poznań, Poland, KRS 0001245334, VAT PL7831955219, sells under the name ELEVION. Quotes, confirmations and invoices all come from the company. E-mail: contact@eleviondevices.com.

From enquiry to order

What you see on this site are configurations, each with the public specification of its model; no individual device is listed and nothing can be paid for here. An enquiry about a configuration is answered with a description of the particular unit the company can supply, covering its cosmetic grade, the marks that were found, its battery condition and its price in euro. Accepting that written quote, followed by the company’s confirmation by e-mail, is what creates the contract, and the confirmation serves as the record of the order.

A consumer sees prices with VAT included; a business customer sees VAT as a separate line. Quotes carry their own validity period, and a unit is held for you from the moment the order is confirmed, not before.

Paying and receiving the device

The confirmation lists the payment methods available for that order and the account to pay into. We will never ask for your card details, by e-mail or anywhere on this site. Dispatch follows receipt of the full amount.

Before you commit, the quote spells out the destination country, the carrier, the shipping cost and the expected delivery window. Every device is sent as a tracked parcel. For consumer orders, loss of or damage to the device in transit is the company's problem until it has been handed to you or to the person you nominated.

Right of withdrawal (consumers)

A consumer may cancel the purchase within 14 days of the day the device was received, by you or by someone you nominated, with no reason required (Act of 30 May 2014 on consumer rights). An e-mail stating that you withdraw, quoting the order reference, is sufficient; the device must then be posted back within a further 14 days, at your own cost for the return postage.

You get back the full amount paid, including the cost of standard delivery, within 14 days of your withdrawal notice and by the same means you paid with, although the refund may be held until the device is back or proof of posting has been received. A device used beyond what was needed to establish its nature, characteristics and functioning may be refunded with a deduction for the loss in value. Sign out of all accounts, switch off any find-my-device feature and erase the device before posting it; an account-locked device can be neither inspected nor refunded while the lock remains. Purchases made in the name of a business carry no withdrawal right.

Conformity and complaints

A device must match its contract: the model, storage and colour stated, the grade together with the marks described in the quote, and proper working order. Marks disclosed in the quote are part of the bargain and are not defects.

Towards consumers the company answers, under the Act on consumer rights, for any defect in conformity that becomes apparent in the first two years after delivery; because the devices are pre-owned, the quote may set an agreed one-year period instead, and if it does, the shorter period applies. A non-conforming device entitles you to repair or replacement first; if that cannot be done, would cost the company disproportionately, or is not carried out promptly, you may demand a price reduction or withdraw from the contract, unless the shortcoming is immaterial. E-mail us the order number with a short note on the problem and, ideally, a few photos; the company explains how to return the device for inspection and refunds the reasonable return cost when the complaint is upheld. No additional commercial guarantee is given.

A business customer is entitled to conformity with the quote, must notify defects promptly after discovering them, and may claim at most the price paid for the order; indirect losses are excluded. Backing up and wiping a returned device is the customer's responsibility, and data left on it is not the company's liability.

Law and disputes

These terms are subject to Polish law. A consumer who lives in another country keeps the protection that country's non-negotiable consumer law gives. Disputes that e-mail cannot settle go before the competent Polish court, subject to those protections; a consumer may also turn to a municipal or district consumer ombudsman, to the Trade Inspection, or to the out-of-court complaint and redress procedures that Polish law provides.